I was sitting at my desk trying to figure out what to write about when a very brave spider lowered itself from the ceiling and landed on my desk just inches from my keyboard. I quickly scooped it into a cup and deposited it outside wishing it luck. Now obviously I am not afraid of spiders, but it started me thinking about a customer who called yesterday. She had such a bad case of arachnophobia that she couldn’t even say the word ‘spider’ and could barely handle me mentioning spiders when I was talking to her about how we would treat the problem. I had to resort to saying ‘creepy ...